We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to Who Sent Flowers on our website or over the phone will be held with the utmost care and will not be used in ways to which you have not consented.
A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please contact us via our contact form or through email at sales@whosentflowers.com.
1. What Do We Do With Your Information?
When you order flower delivery from Who Sent Flowers, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
2. Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, collect, or use your information at any time. Just reach out to us using the Contact Us button on our website or email us at sales@whosentflowers.com. And we will immediately opt you out.
3. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment information
If you choose a direct payment gateway to complete your purchase, then your credit card data is stored. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located at different jurisdictions than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States. Your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
5. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
6. Cookies
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Who Sent Flowers website. On arrival, your cookie then ‘handshakes’ with our system, which identifies you and makes it faster for you to log in.
The Cookies We Use On Our Websites?
The cookies on our website perform one of the following three functions:
1. Essential Cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify visitors or customers and ensure they can access details of previous orders, their address book, etc. We also might store your most recent order identifier in order that we can present you with order tracking information when you return to the website.
Another use of cookies is to store the preferred currency for presentation of product prices. Other cookies are used to ensure that affiliates that drive traffic to our website get paid for any subsequent orders that are placed.
If a user or customer opts to disable these cookies, the user will not be able to access all of the past order information or may not be able to use our checkout.
2. Performance Cookies
Our website uses other cookies to analyze how visitors use the website and to monitor website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to track which pages are most popular, which method of linking between pages is most effective, and determine why some pages are receiving error messages.
We might also use these cookies to highlight products that we think will be of interest to you based on your usage of the website. We also use cookies to help us test various creatives or features on the site to see which ones are most liked by customers.
3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. roses, lilies, daisy, or plants). For example, cookies save you the trouble of typing in your details every time you access the site.
Third Party Use of Cookies on Our Website
We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our terms and conditions and copyright policy.
7. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
8. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.